SHIPPING PROTECTION INFO

Protect Your Order with Shipping Insurance

Want extra peace of mind when making a purchase? Add Shipping Protection at checkout to safeguard your order against loss or damage.

Why Choose Shipping Protection?

• Covers lost or missing packages – If your order is marked as delivered but you can’t find it, we’ve got you covered.
• Assistance with lost or damaged items – We’ll help investigate with the carrier and ensure your order is either replaced or refunded.

Order Tracking

Once your order has been fulfilled, you’ll receive a shipping confirmation email with a tracking number so you can monitor its journey.

How to File a Claim

If you purchased Shipping Protection and your order is lost or damaged, please contact us at hello@petiteandco.com with your order number and details of the issue, so we can start the investigation.

• Lost Packages – We’ll work with Australia Post to investigate and provide an update as soon as possible.
• Damaged Items – Submit clear photos of the packaging and affected items. Claims must be filed within 30 days of delivery. 

Protect your order today and shop with confidence.