If choosing to add personalised embroidery to any of our items please note that your order choice is final.

We do our best to show true colour of embroidery thread and samples of fonts. 

If you want to have a name in a particular font sampled before your order is placed, please email so you can see font before choice is made. If you unfortunately received your item and do not like the font, we do not accept change of mind. Please note embroidery can not be unpicked.

Once we make your personalised embroidery we do not accept any chance of mind. 

Your embroidery will be made exactly as is entered with both upper and lower case letters. Please ensure you write this correctly in your order in the appropriate box on each listing.

Please ensure you add the additional cost if applicable otherwise your item will not be personalised. 

We do not accept any returns or refunds for any embroidery / personalised items. 

All embroidery turnaround time is quoted on each listing. We try to have your embroidery done as soon as possible but during busy periods this may take longer.